Question 1:
In your import course do you offer a CD so we can modify forms like letters, invoices, etc with our own company name?
Answer 1:
The import course materials do not.
We, Coble International and ImportExportHelp.com, do provide an unadvertised Bonus that will be sent to you via email after you advise us that you have received your course - these bonus resources include Word formatted, easily modifiable agreements, letterhead and some recommendations on business resources that can save you up to $500-$600 a year (actual resources we use in our business).
Microsoft Word contains Invoice formats, it is of little use taking up valuable CD Rom data space putting something on it that your computer most likely already has available within programs like Word or other word processing program.
If you do not have Microsoft Word on your PC, I strongly urge you to get it - best word processing program around.
Question 2:
Do you offer any money back gurantee in case we are not 100% satisfied with your products?
Answer 2:
I could go into a "long" dissertation about why we do not offer refunds but I will try to keep it short.
1. We outline "exactly" what you are getting with our materials, when you make a purchase from our web site, you have already made a conscious decision that you are happy with what is listed there.
2. We have experienced well over $350,000 in fraudulent orders in the last 7 years - I got tired of keeping inventory on hand and dealing with the credit card companies and about 3-4 years ago decided to take "less" money and let our publishers deal with the credit card company issues. Our publishers do not offer refunds, therefore, we cannot, and do not offer refunds.
3. Last, I will close out my reply by providing you with the comments from one of the oldest marketing experts that I have known now for nearly 20 years and his response to the question of a money back guarantee or option - his name is Jim Straw and with over 40 years of business experience under his belt, I firmly believe and agree with his stated case against offering refunds:
Here is Jim Straw's Comments on refunds:
Since I sell "information" ... not "opportunities" ... nowhere in any of our sales material do we offer any kind of Money-Back option.
Why? ? -- Because...
(1) We are not a lending library. -- If you want to borrow a book, we recommend a visit to your local public library. We do not lend our publications.
(2) We cannot erase your memory. -- Once you have read and made mental note of the information provided in our publications, there is no way you can return it to us. Even if you return the printed material; or delete the PDF file from your hard drive, you still have the information in your memory for your ultimate use.
By not including a Money-Back option; of any kind, in our sales material, we intentionally discourage people who are seeking a ‘guaranteed’ existence from buying our publications.
Over the past 40 years, I have literally made millions, upon millions, of dollars "doing" the things I have written about - and - other people have made millions, upon millions, of dollars doing what I teach in my materials.
May I suggest that you "use" the information in the materials you purchased to achieve the success you have been seeking ... and ... I am always here to assist you in your efforts anytime you run into a situation you don't understand. -- REMEMBER, I have done it ... not just written about it ... so I can steer you in the right direction.
If I were to give you a refund, I would only allow you an excuse to quit ... delaying your success, again.
*** end of Jim Straw's comments on refunds ***
In closing, you now know why we do not offer a money back option and if that keeps you from ordering, well, so be it. Whatever you decide to do, I wish you the best.